Q: How Long Is the Warranty Period for Your Products? What Does the Warranty Cover?
A: We provide a 12-month warranty covering manufacturing defects and product quality issues under normal operating conditions. Damage caused by misuse, improper installation, or normal wear and tear is not covered.
Q: Do You Provide After-Sales Service?
A: Yes. We offer 24/7 technical support and after-sales service to assist with installation, operation, and maintenance.
Q: How Do You Ensure Product Quality?
A: We follow strict quality control procedures, including raw material inspection, production monitoring, and final product testing to ensure consistent quality and performance.
Q: What Payment Methods Do You Accept?
A: T/T (Telegraphic Transfer) is our standard payment method. Other payment options can be discussed based on order requirements.
Q: What Is Your Typical Delivery Time?
A: Standard products are typically delivered within 7–10 working days. Delivery times for customized or large-volume orders will be confirmed separately.
Q: How Long Is a Quotation Valid? Will Prices Change During the Validity Period?
A: Quotations are generally valid for 7 days. Prices remain unchanged during this period unless significant changes occur in raw material costs or market conditions.
Q: Can You Manufacture Customized Products Based on Our Requirements?
A: Yes. We can customize products according to your technical specifications, application requirements, and operating conditions.
Q: What Is Your Minimum Order Quantity (MOQ)? Do You Offer Free Samples?
A: The minimum order quantity is one unit or set. Free samples are not available due to the customized and industrial nature of our products.
Q: Do You Have a Stable Raw Material Supply?
A: Yes. We work with qualified long-term suppliers to ensure a stable supply of high-quality raw materials.
Q: What Applications Are Your Products Suitable For?
A: Our products are widely used in cranes, mining equipment, metallurgical machinery, wind turbines, port machinery, and other heavy-duty industrial equipment.
Q: Do You Offer OEM Services?
A: Yes. We provide OEM services, including customized branding, specifications, and packaging.
Q: Have Your Products Obtained International Certifications? Which Countries Do You Export To?
A: We are ISO 9001 certified and hold multiple industry certifications. Our products are exported to customers in Asia, Europe, the Middle East, Africa, and other regions worldwide.